Terms of Use

Website Terms & Conditions

Welcome! This website, https://www.serenalow.com.au, is owned and operated by AGNOSCO TRAINING AND COACHING (ABN 42 566 798 626). If you have any questions or need further information, please email me (Serena Low) at info@serenalow.com.au.

This document sets out the Terms and Conditions you need to be aware of when using this website or purchasing from me. Please take a moment to read it, as it sets out the terms of our relationship so that we may benefit from clear boundaries and know what to expect from each other.

When you visit this website, use my services, or purchase my products, you agree that you are over the age of 18 and willing to be bound by these Terms & Conditions. If you don’t agree, you should not continue to visit this website or purchase anything from me.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

These Terms & Conditions may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.

There may be additional, specific terms of purchase/service provided to you in relation to my products/services/training/courses. If there is any inconsistency between this document and those specific terms of service, these Website Terms & Conditions are overruled to the extent of the inconsistency.

Content Disclaimer

On this website and in my social media accounts, I provide information about the programs and services I offer. This content is provided solely for your general knowledge and personal development.

Content Policy

I conduct extensive research in order to provide content that I believe to be valuable and true, but I have no responsibility for how you choose to use that information.

Please be aware that the generalised information I provide is not a substitute for specialist advice tailored to your individual circumstances.

There is no professional relationship formed by your visit to my website unless you explicitly choose to work with me by purchasing my services or products.

Any testimonials or results displayed on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results.

While I take all reasonable care to ensure that the content I create is accurate, relevant and up to date, I make no guarantees and disclaim any legal liability for inaccuracy, incompleteness, or error. If you find something that seems problematic, it would be very helpful if you let me know!

I may modify my content at any time, including altering or deleting it without notice.

Visitor Responsibilities

You are responsible for your own safety and wellbeing while browsing the internet. Do not act on anything you read without first conducting your own research, consulting appropriately qualified professionals, and making informed choices about what is right for you, based on your personal circumstances.

It really should go without saying, but as a user of my website, you agree not to behave maliciously, spam any other user, post defamatory content about anyone, infect any aspect of my website with malware, hack into any part of my website where you don’t have my permission to be, or use my website for any purpose other than consuming my content, engaging in my programs, and purchasing my products and/or services. You also agree not to use my website or content in any way that is unlawful or harmful to any other person or business. If you do, I have the right to refuse you service and ban you from accessing my website or social media.

Downloads

This site may offer paid and free downloads. While I take cybersecurity seriously and make every reasonable effort to ensure these downloads are safe and hassle-free, I am not responsible for any viruses or other damage which might occur as a result of you downloading material from this site. Please make safety your priority and ensure you have adequate internet security to protect yourself against malicious interference from cybercriminals.

External Links

From time to time, I may provide links to external sites. I have no control over the information provided on these sites, and the links are solely for your information, education, or entertainment. I do not endorse any products they offer for sale and have no relationship with them unless otherwise clearly notified.

Disclaimer for Services and/or Products

There are a number of ways you may choose to work with me, and these are available to purchase through my website. The terms and conditions in this document apply to all of my products and services unless alternative terms are explicitly provided to you.

I offer:

  • Online self-paced programs
  • 1:1 coaching services (by application only)
  • Books (physical and digital).

My intention in offering these products and services is to support you to grow from a quiet achiever into a Quiet Warrior who can speak, lead, and act with courage and authenticity when the need arises.

Why Work with Me?

[QUALIFICATIONS]

The information you will find on this website is a result of years of training and practice as a coach, mentor, speaker, and workshop facilitator; and continuing professional development (including certification) in life coaching, Neuro-Linguistic Programming, social and emotional intelligence, archetypes, mental health, trauma-informed practice, and somatic-based therapies, among others.

I believe it is my responsibility to:  

  • Provide you with compassionate, timely, and ethical service that meets professional best practice standards.
  • Deliver the products / services that you purchased.
  • Deliver the outcomes promised and mutually agreed on at the time of purchase.
  • Respond punctually and professionally to your queries.
  • Ensure that any decisions and purchases you make are with your informed consent.
  • Be respectful in all communications.

What I Expect from You

In return, I expect that you will:

  • Take responsibility for your own learning and outcomes, and not expect miraculous results for little or no effort.
  • Use the information you learn on this website in an ethical and responsible manner.
  • Respect my intellectual property and the effort and investment I have made to provide you with products and services.
  • Be respectful in all communications.

Important information about how to get the most value out of working with me is set out below. If you have any questions or concerns, please email me at info@serenalow.com.au before proceeding with your purchase.

Important Information

  • Coaching / therapy is not a magic pill or quick fix for your problems.
  • Changes take time. Don’t expect your life to change dramatically after one session. Aim for steady consistency and allow ample time to process the new learnings.
  • Progress is not linear. At different times you may experience waves of motivation and see significant progress. At other times you may feel discouraged and doubtful when you appear to be regressing. These are a normal part of the process of change and growth. Be patient, keep showing up, keep taking action, and trust the process.
[SPECIFIC INSTRUCTIONS]
  • Set aside time to do the work, watch the videos, read the resources provided, and attempt the assignments. What you get out of the program depends on what you put in.
[RISKS]
  • Be prepared to feel tired or not yourself after a healing session. This is called a “healing hangover” and is common after releasing and processing major emotions. You will receive more specific instructions on what to do in the event of a healing hangover, before your first healing session.
  • If you are currently taking medication and/or receiving medical treatment, it is advisable to consult your doctor so that you can make an informed decision about working with me.
  • If you have experienced or are experiencing trauma, please include this information in the intake form so that I can customize my approach to avoid triggering or re-traumatizing you unintentionally.
  • Do not attend a session while affected by alcohol and/or other drugs.
[LIMITATIONS]
  • I am not a medical or mental health professional, and my work does not treat or diagnose any disease or illness, and is not a substitute for mental health support. At all times, you remain fully responsible for your own physical, emotional and mental wellbeing.
  • If you are taking any medication or treatments, this is not the time to stop.
  • If you are working with other healthcare practitioners, it is important that you inform me and continue any treatment plans you are currently on. I am always happy to work collaboratively as part of your holistic health care team.
[PROFESSIONAL ADVICE]

  • My work is not a substitute for medical advice, mental health support, therapy, or counselling. If any concerns arise during our work together, I strongly recommend you seek advice from a qualified professional or support service.
  • It is important to get clearance from your doctor and/or healthcare practitioner before making major changes to your lifestyle.
  • If any concerns arise during our work together, I strongly recommend you seek advice from an appropriately qualified professional.

You will get the most out of working with me if you are a person who:

  • Highly values learning and growth, and has previously invested in personal development programs including coaching.
  • Takes responsibility for your own thoughts and behaviours.
  • Proactively seeks solutions and ways to make things happen.
  • Is diligent and conscientious. and keeps promises and completes tasks.
  • Is receptive to ideas and perspectives that may differ from your own.
  • Is respectful of others’ time, energy, and boundaries.
  • Is self-motivated and self-aware (mostly).
  • Is at a place in life where you have the capacity and financial means to invest in this work at this time.

You might not be a good fit to work together at this time if:

  • You are not ready to take full responsibility for your own growth and behaviours.
  • You are waiting for someone to rescue you, fix your problems, or give you a magic pill.
  • You have fixed ideas and beliefs about how things and people should be.
  • You get defensive when someone suggests that there are aspects of your behaviour that need to be addressed.
  • You wait passively for things to happen, and complain when nothing changes.
  • You find it hard to keep promises, complete tasks, and observe deadlines.
  • You do not have the financial means or capacity to invest in your growth and development right now, and doing so will create additional strain.
  • You have other pressing priorities in your life that you need to take care of first.

Indemnity

[CONTENT ERRORS]

I do not make any guarantees or warranties about the accuracy of any material displayed on this website, or the products, services, or programs offered through it, except for any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law. I am human, and errors creep in despite the best of intentions. If you see something that doesn’t seem right, please let me know.

[LOSS OR DAMAGE]

While I make all reasonable efforts to ensure that this website and my products and services meet with the highest standards of best practice, if something does go wrong that is not a direct result of my negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, I will not be liable for any loss or damage arising out of or related to my website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable, and regardless of the nature of the claim.

[LIABILITY FOR ADVICE]

You agree to take full responsibility for your implementation of any suggestions that I may make while providing my services. You understand that my advice is limited to providing you with options for your consideration, and that you are solely responsible for any actions that you choose to take. Always consult your own values and vision, do your own research, and check with appropriately qualified professionals before making major decisions or significant changes. You agree to indemnify me against all consequences arising directly or indirectly from your choices.

[CAP ON DAMAGES]

You expressly agree that if this indemnity is unenforceable for any reason, my total cumulative liability for all causes of action of any kind (other than negligence or deliberate wrongdoing) shall not exceed the amount that you have paid to me. 

Payment Terms

[CURRENCY & GST]

All prices on my website are in Australian dollars and are not subject to GST.

[FORMS OF PAYMENT]

I offer the following forms of payment: PayPal, Stripe.

[PAYMENT TERMS]

Payment is due immediately upon checkout of your purchase and before I provide the product / service.

[PAYMENT PLANS]

Payment plans are offered for your convenience only, so you can spread your payment out over time. You are still committed to paying the whole amount, even if you change your mind about your purchase, as you have had access to my intellectual property. It is your responsibility to ensure you have sufficient funds to make payment instalments on time.

[DEBT COLLECTION]

You agree to pay any costs I reasonably incur in chasing overdue payments, including administrative fees, debt recovery fees, and legal fees.

Refund Policy

[CHANGE OF MIND]

I do not offer a refund if you change your mind after a purchase, so you are encouraged to consider carefully whether a purchase is right for you before you make your payment. In the event of extenuating circumstances outside your control that prevent you from completing a course, I reserve the right to offer a refund on a case-by-case basis.

[CONSUMER GUARANTEES – MINOR/MAJOR PROBLEMS] [LIMITATION OF LIABILITY]

I take my obligations under Australian Consumer Law seriously and will do my best to address any issues that arise. However, even if there is a major problem, my liability is strictly limited to:

  • replacing the product(s) or providing the service(s) again; or
  • if I am unable to do so within a reasonable time, refunding the full amount that you have paid to me.
[INVITATION TO DISCUSS PROBLEM] If you feel that there is any problem with your purchase, please let me know within 48 hours of finding out, by sending an email to info@serenalow.com.au with all relevant details. I am keen to understand what has gone wrong if you are unhappy so that I can address your concerns and try to find a mutually acceptable solution.

Delivery

[DELIVERY]

If anything is unclear or confusing, I encourage you to reach out to me by sending an email to info@serenalow.com.au with all relevant details, so I can provide clarification.

Appointment Policies

[APPOINTMENTS]

If you need to cancel or reschedule your appointment, please use the Cancel / Reschedule function provided in the email notification for your appointment. 

Intellectual Property

Copyright & Trade Secrets

[COPYRIGHT]

The content of this website and in all my courses/resources/books/eBooks is protected by copyright laws and treaties around the world, with all rights reserved. This means that you must not use, copy or make my work public without my permission.

You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website.

You may store, print and reproduce the publicly available content that I supply solely for your own personal use, and only if I am clearly acknowledged as the source.

If you are participating in my courses, content may be printed or downloaded to a local hard disk strictly for your personal and non-commercial use. Course content contains my trade secrets that are offered exclusively to participants. It is an essential condition of participation that you agree that you will not provide extracts of any course content to anyone else without explicit written consent.

Commercial exploitation of my content in any way that competes with my business is strictly prohibited.

You may link to content on my website or social media profiles, provided you do so in a way that is fair and legal and does not damage my reputation or take advantage of it. However, you must not suggest any form of association, approval or endorsement on my part where none exists.

Trade Marks

As a certified practitioner of Root-Cause TherapyTM and a member of the International Institute for Complementary Therapists (IICT), I am authorised to display the Root-Cause Therapy Practitioner badge and the logo of the IICT.

Respectful Communication

[COMMENTS POLICY]

I reserve the right to moderate any comments made on this website, in the Facebook Groups I control, and on any of my social media pages and profiles, including deleting comments that I deem to be rude, offensive, spammy or unacceptable, without any notification or correspondence with you. Please keep all communication kind, polite, and clean.

[RESPONSIBLE ENGAGEMENT]

Disrespectful or aggressive behaviour towards me and my team or anybody else will not be tolerated. 

Dispute Resolution & Jurisdiction

[DISPUTE] If a dispute arises, you agree that you will not engage in any public discussion about the issues, will behave politely towards me, and will avoid any conduct or communication which might reasonably be expected to interfere with my business or personal interests. You agree to act in good faith and be reasonably cooperative at all stages of the dispute resolution process.  I commit to treat you with the same consideration and goodwill.

[NEGOTIATION] If you have any concerns, issues, or complaints arising out of your use of this website, my products or services, or these terms and conditions, you agree to communicate with me with the intention of making a genuine effort to seek a win-win solution and trying to resolve the dispute in good faith through negotiation and discussion. Please email me at info@serenalow.com.au and expect a response within two [2] business days.

[MEDIATION] If there is a problem, you agree to meet with me in good faith to discuss it and try to make a genuine effort to find a win-win solution. If the problem cannot be resolved within a reasonable time, you agree to pursue mediation and alternative methods of dispute resolution, with litigation being a last resort. I commit to making a similar effort to resolve any disputes in a friendly manner.

[JURISDICTION] These Website Terms & Conditions are subject to the governing law of VICTORIA. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of VICTORIA, and the Commonwealth of Australia, will have exclusive jurisdiction.

Thank you for reading & respecting my Terms and Conditions.

[CREDIT] This document was created with the support of Carefree Counsel. Copying it without permission is a breach of copyright, and reflects poor business practice. Please show respect for yourself, your clients, and us, by getting your own Contracts that Care! (URL below)

Where are you in your career journey?


If you are an introverted professional over 35 in search of alternative career options that will use your skills, strengths, passions and work experience in new and fulfilling ways, booking a Career Clarity Call is your first stop.

What others have gained from the Career Clarity Call:

  • Honour unspoken dreams and desires that they have kept secret all these years
  • Re-evaluate and adjust priorities and values
  • Ask big questions about what they are here to do for the rest of their lives
  • Get clear about what they want to achieve and what help they need to get there
Book a Career Clarity Call